Frequently Asked Questions About Our Beauty Products
Have questions about our skincare, makeup, or wellness collections? You're not alone! Below, you'll find answers to some of the most common questions our customers ask. Whether you're curious about ingredients, application tips, or order details — we’re here to help you feel confident in your beauty journey.
Yes, our skincare range is dermatologist-tested and formulated with gentle, non-irritating ingredients. We avoid common allergens and harsh chemicals, making our products ideal for even the most sensitive skin types. For extra reassurance, we always recommend doing a patch test before using any new product.
For optimal results, apply a few drops of the serum to clean, dry skin—preferably after toner and before moisturizer. Gently massage it into your face and neck in upward circular motions. Use twice daily, morning and night. Always follow up with sunscreen during the day to protect your skin and enhance the serum’s effectiveness.
Yes, we prioritize clean beauty by using high-quality natural and organic ingredients in our products. Each formula is free from parabens, sulfates, and harmful chemicals, and is dermatologist-tested to be gentle on all skin types.
Absolutely! We are a 100% cruelty-free brand and none of our products or ingredients are tested on animals at any stage of development. We are proud to be certified by PETA and committed to ethical beauty.
Yes! Our products are formulated with gentle, non-comedogenic ingredients that are safe for sensitive and acne-prone skin. We recommend doing a patch test before full use, especially if you have known sensitivities.
Most of our products have a shelf life of 12–24 months, depending on the formulation. Please refer to the packaging for specific expiration information. Store in a cool, dry place away from direct sunlight for best results.
Orders are typically processed within 1–2 business days. Standard shipping takes 3–7 business days depending on your location. You’ll receive tracking details via email once your order is on the way.
We offer a 14-day return window for unused or unopened products in their original condition. If you received a damaged item, please contact our support team within 48 hours with a photo for a quick resolution or refund.